Pension Advice and Support

If you need any advice or information regarding your pension, here you have a number of organisations to choose from:

The Pension Service

The pension service provides information on individual, occupational and State pensions, along with any other benefits you might be eligible for on retirement.

Tel: 0845 6060265

Website: www.thepensionservice.gov.uk

Department for Work and Pensions

Department for work and pensions is a government department responsible for welfare and employment issues.

Address: Caxton House; Tothill Street; London; SW1H 9DA;

Website: www.dwp.gov.uk

The Pensions Advisory Service (TPAS)

TPAS provides free and confidential advice about occupational and personal pension plans. You can also contact them if you have a complaint about your pension arrangement and would like help dealing with it.

Address: 11 Belgrave Road; London; SW1V 1RB;

Tel: 0845 601 2923 (9am to 5pm, Monday to Friday)

Email: enquiries(at)pensionsadvisoryservice.org.uk

Website: www.pensionsadvisoryservice.org.uk

Service Personnel and Veterans Agency

Service Personnel and Veterans Agency was launched by the Ministry of Defense (MOD) to help improve personnel, pensions, welfare and support services to veterans and members of the Armed Forces.

Address: Norcross; Thornton Cleveleys; Lancashire; FY5 3WP;

Tel: 0800 169 2277

Email: veterans.help(at)spva.gsi.gov.uk

Website: www.veterans-uk.info

The Pensions Regulator

The organisation that supervises the pension industry and employers who administer pension plans.

Address: Napier House, Trafalgar Place, Brighton, BN1 4DW;

Tel: 0870 6063636

Fax: 0870 2411144

Email: customersupport(at)thepensionsregulator.gov.uk

Website: www.thepensionsregulator.gov.uk

Financial Services Authority

Financial services authority is a regulator of all providers of financial services in the UK.

Address: 25, The North Colonnade, Canary Wharf, London, E14 5HS;

Tel: 020 7066 9870

Website: www.fsa.gov.uk

Pension Protection Fund (PPF)

PPF aims to provide protection for members of defined benefit and hybrid plans, if the employer has become insolvent.

Address: Knollys House, 17 Addiscombe Road, Croydon, Surrey, CR0 6SR;

Tel: 0845 600 2541

Email: information(at)ppf.gsi.gov.uk

Website: http://pensionprotectionfund.org.uk

Fraud Compensation Fund (FCF)

FCF replaces the Pensions Compensation Board to provide compensation to occupational pension plans that suffer a loss due to dishonesty.

Address: Knollys House, 17 Addiscombe Road, Croydon, Surrey, CR0 6SR;

Tel: 0845 600 2541

Email: information(at)ppf.gsi.gov.uk

Website: http://pensionprotectionfund.org.uk

Financial Assistance Scheme (FAS)

FAS assists those who were members of underfunded pension schemes and have lost pension rights.

Address: PO Box 702, York, YO32 9XR;

Tel: 0845 6019941

Email: fas-operational-unit(at)dwp.gsi.gov.uk

Website: www.pensionprotectionfund.org.uk/index/fas.htm

Financial Services Compensation Scheme (FSCS)

Independent body that pays compensation to consumers if a regulated firm is unable to pay claims against it. This includes personal pension and stakeholder benefits.

Address: 7th Floor, Lloyds Chambers, Portsoken Street, London, E1 8BN;

Tel: 020 7892 7300

Email: enquiries(at)fscs.org.uk

Website: www.fscs.org.uk

Pensions Ombudsman

Investigates and decides disputes and complaints regarding the way pension plans are run.

Address: The Office of the Pensions Ombudsman, 11 Belgrave Road, London, SW1V 1RB;

Tel: 020 7630 2200 (9am to 5pm, Monday to Friday)

Fax: 020 7821 0065

Email: enquiries(at)pensions-ombudsman.org.uk

Website: www.pensions-ombudsman.org.uk

Pension Protection Fund Ombudsman (PPFO)

PPFO deals with complaints against both, the Pension Protection Fund (PPF) and the Financial Assistance Scheme (FAS).

Address: 11 Belgrave Road, London, SW1V 1RB;

Tel: 020 7834 9144

E-mail: enquiries(at)pensions-ombudsman.org.uk

Website: www.ppfombudsman.org.uk

Financial Ombudsman Service (FOS)

FOS considers complaints about a range of financial matters, including those relating to the sales or marketing of a personal pension or stakeholder plan.

Address: South Quay Plaza, 183 Marsh Wall, London, E14 9SR;

Tel: 0845 080 1800

Email: complaint.info(at)financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk